We appreciate you as a customer and value dealing with you with transparency and integrity. As part of this we must ask you to accept that, by ordering with us, you are accepting our Terms and Conditions below:
FREE SHIPPING within Australia on orders over $50 before GST. For orders under $50 before GST, freight within Australia is only $10.
TIMING TO DISPATCH: Orders are dispatched within 3 working days. If there is to be any delay with dispatching your order we will contact you within 3 days of your order.
TIMING TO DISPATCH AND DELIVERY: Orders are dispatched within 3 working days from our warehouse in Leichhardt, Sydney. Orders should be received within 2 to 7 days (14 days for remote locations). If there is to be any delay with dispatching your order we will contact you within 3 days of your order.
ORDERS TO GO OUTSIDE AUSTRALIA: Your purchase will not incur Australian GST. Please email us with your address and the quantity of each product you intend to order. We will reply with a freight charge and instructions on how to place your order on our site. Of course, if you think the freight is too expensive you will be under no obligation to proceed.
Refunds & Returns:
In the unlikely event that something is wrong with the product or we dispatched the wrong product we will give a full refund and pay the return freight. If you change your mind or ordered what you don’t want you can return the goods to us (at your expense) and on receipt in good order and condition we will refund 80% of the value of your order excluding any freight charge.
You can pay by Direct Deposit, PayPal, Mastercard (via Paypal) or Visa (via PayPal).
Provision of Tax Invoice:
You will receive a tax invoice with your order showing the GST amount (for you to claim in your BAS if applicable to you). The prices shown on our website include GST.
When you order we will ask for your name, postal address, email address and telephone number. If you provided this information then not more than once in three months we might email you regarding new products and special offers.
If you subscribe to our mailing list we might email you not more than once per month regarding new products and special offers. We will always have an “opt-out” option and your information is kept secure.
We will only share information with other organisations under strict privacy provisions for fraud prevention or investigation. Your information is not provided to anyone or any other organisation for marketing purposes.
Copyright and Website Content:
The content (images and text) of this website is copyright. As long as you reference this website, you are welcome to email, social media post or blog post our content (images and text) to inform others of our offerings (we will appreciate it 🙂 ). Businesses are welcome to use our content for promoting and advertising our products to their customers (as long as the business is sourcing the product via us). If you are unsure please email us.
We do our best to ensure the accuracy and completeness of product information. However we do not provide any warranty or guarantee as to the accuracy and completeness of the information on this website. Our liability with respect to errors is limited to replacement of product or refund of purchase funds.
The content on this website (including pricing) may be changed without notice.